Frequently Asked Questions

Kiyans Travel provides flight ticket booking and sales services for domestic and international travel. We assist our customers in finding suitable flight connections and completing their bookings.

Whether a ticket can be changed depends on the fare conditions of the respective airline. The airline determines the available change options as well as any applicable fees and fare differences.

Cancellation and refund conditions depend on the airline and the fare booked. Kiyans Travel cannot guarantee a refund if the airline or the applicable fare conditions do not provide for one.

Change fees are determined by the respective airline and the applicable fare conditions. A fare difference may also apply if the new flight is more expensive than the original booking.

If a flight is cancelled or significantly changed by the airline, the airline's applicable conditions and legal obligations apply. Kiyans Travel can assist customers with communication and the processing of their booking.

If you miss your flight due to your own delay or for personal reasons, the airline's applicable no-show and fare conditions will apply. A refund cannot be guaranteed.

Passengers are responsible for ensuring that they have a valid passport, required visas, residence permits, transit visas and any other necessary travel documents before travelling.

If a passenger is denied boarding or entry because of missing, invalid or insufficient travel documents, or due to a decision by the relevant authorities, any possible refund will depend on the applicable fare conditions and legal requirements. Kiyans Travel cannot guarantee a refund in such cases.

No. Whether a refund is available and the amount that may be refunded depends in particular on the airline, the fare booked and applicable legal requirements. Kiyans Travel can assist customers with submitting and processing refund requests.

For international flights, we generally recommend arriving at the airport at least 3 hours before the scheduled departure time. Please also check the specific recommendations of your airline.

Baggage allowance depends on the airline, route and fare booked. Please check your booking or ticket information for the baggage allowance applicable to your journey.

No. Seat reservations and availability are controlled by the respective airline. In certain circumstances, an airline may also change a previously reserved seat.

Please carefully check your first and last name, travel dates, departure and destination airports, and all other booking details. Your name should comply with the airline's requirements and match the travel document you will use for your journey.

Name changes may be restricted or prohibited depending on the airline and fare conditions. Any applicable fees or requirement to purchase a new ticket will be determined according to the airline's rules.

If you have questions regarding your booking or journey, you can contact Kiyans Travel directly. Please have your booking or ticket information available whenever possible so that we can assist you more efficiently.